Logo Henner : Here to care

Welcome to the Henner/ACI portal

Please note this coverage is only applicable to accidents and new illnesses starting later than or as of 01/01/2025.

We have the pleasure to welcome you to the sickness and accident insurance plan for Conference Interpreting Agents, administered by Henner.

This Henner/ACI dedicated portal is here to provide you with clear information about your entitlements under this insurance coverage and to guide you smoothly in the event you would need to submit a claim.

As an ACI, you are covered for loss of earnings and medical expenses that result from an illness or accident that occurred when you were under contract to supply services to the European Institutions, subject to specific conditions.

Table of Benefits Exclusions

Please click here for the detail of the coverage provided to ACIs.

Claim form

Please click here and use this claim form to submit your compensation request.

Submit your claim

Step 1

ACI sends sick note to Henner within 5 calendar days*

Step 2

Henner checks contract days with European Commission

Step 3

ACI files a claim form

Step 4

ACI sends complete request to Henner.

Step 5

Henner receives a complete request and verifies admissibility

Step 6

Medical assessment of the file

Step 7

Henner calculates compensation benefits of admissible claims

Step 8

ACI receives an informative statement via email & compensation

Step 9

ACI submits medical expenses (if applicable)

(*) from the day following the occurrence of the accident or manifestation of the illness

You want to submit a compensation request for loss of earnings? (*)

Please use this form and send it completed to your contacted form.

Alternatively, it can be sent to our postal address:

Henner – CST 31/B

14 boulevard du Général Leclerc

92527 Neuilly-sur-Seine

France

You also incurred medical expenses that are eligible for reimbursement?

You are eligible to request a reimbursement for the portion not covered by your primary or local insurance.

If you have received your Henner ID:

claims can be submitted via our online portal (link here).

If you are missing your Henner ID: you can send your request to [email protected] with the claim form.

Any other questions?

Our teams remain at your disposal for any clarification.

[email protected]

+33 (0)1 55 62 53 49

(Monday to Friday, 9 am to 5 pm GMT+1)

(*) Please make sure your medical certificate reaches us within 5 days from the day following the date of accident or start date of  illness. Medical certificates can be sent separately or together with the claim form to the same address as mentioned above.

Submit your claim